📦 Shipping Policy — Pets Gallery
1. Shipping Coverage
We deliver all across Pakistan to ensure your pet products reach you no matter where you live — from major cities like Lahore, Karachi, Islamabad to smaller towns nationwide. Pets Mart Pakistan
2. Shipping Charges
- Shipping rates are calculated at checkout based on your delivery location and size/weight of your order.
- For customers in Lahore, we may offer flat-rate or same-day delivery options. petstorepk.com
- For other cities in Pakistan, delivery charges are variable and transparently shown before completing your purchase. Pets Mart Pakistan
(Note: Any special promotions such as free shipping over a minimum order value can be added here if applicable.)
3. Delivery Time
- Orders are typically processed within 1–2 business days after confirmation.
- Delivery time usually ranges between 2–5 working days depending on your city and the availability of products.
- Orders placed on weekends or public holidays will be processed on the next working day. PetsPark.pk
Actual delivery times may vary during peak sale seasons or due to courier delays.
4. Order Confirmation
Once you place an order:
- You’ll receive a confirmation SMS or email with your order details.
- Our team may contact you for verification, especially for first-time customers or high-value orders.
5. Tracking Your Order
After shipping:
- You will receive a tracking number (if available) so you can check the status of your delivery until it reaches your doorstep.
6. Delivery Requirements
To ensure smooth delivery:
- Please provide accurate shipping information (full address & contact number).
- A responsible person should be available to receive the order at the delivery address.
7. Shipping Exceptions
- Delivery timelines are estimates and may be impacted by weather, courier delays, or unforeseen events outside our control. petstorepk.com
- In such cases, our customer support team will update you promptly.
8. Questions or Assistance
If you have any questions about shipping costs, delivery time, or order tracking, feel free to contact our customer support team — we’re here to help!